{"id":14,"date":"2026-07-10T19:08:48","date_gmt":"2026-07-10T19:08:48","guid":{"rendered":"https:\/\/dialectance.store\/?page_id=14"},"modified":"2026-09-06T04:53:53","modified_gmt":"2026-09-06T04:53:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dialectance.store\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Last Updated: September 6, 2026<\/strong><\/p>\n

At D\u2019LCT\u00c1NCE<\/strong>, we take pride in the quality of our fragrances and carefully inspect every order before dispatch. Because perfumes are personal-use products, we maintain the following return and refund policy to ensure fairness for both our customers and our brand.<\/p>\n

1. ELIGIBILITY FOR RETURNS<\/h2>\n

We accept returns only in the following situations:<\/p>\n

    \n
  • \n

    You received a wrong product<\/strong> that was different from what you ordered.<\/p>\n<\/li>\n

  • \n

    Your order arrived damaged or visibly defective<\/strong>.<\/p>\n<\/li>\n

  • \n

    You received a product that is missing from your order.<\/p>\n<\/li>\n

  • \n

    The product has a verified issue that occurred before or during delivery.<\/p>\n<\/li>\n<\/ul>\n

    To be eligible for a return, you must contact us within 48 hours of receiving your order<\/strong>.<\/p>\n

    The product must remain unused and, where applicable, must be returned with its original packaging, box, and accessories.<\/p>\n

    2. PERFUME RETURNS<\/h2>\n

    For hygiene, safety, and product-quality reasons, opened, sprayed, tested, or used perfumes are generally not eligible for return or exchange<\/strong>.<\/p>\n

    We strongly recommend checking your order and product packaging before opening or using the fragrance.<\/p>\n

    A change of mind, personal preference, or simply not liking the fragrance after trying it does not qualify for a return or refund.<\/p>\n

    3. DAMAGED ORDERS<\/h2>\n

    If your order arrives damaged, please contact us within 48 hours of delivery<\/strong>.<\/p>\n

    For damaged packages, we may require:<\/p>\n

      \n
    • \n

      Clear photographs of the outer packaging<\/p>\n<\/li>\n

    • \n

      Photographs of the damaged product<\/p>\n<\/li>\n

    • \n

      Photographs of the shipping label<\/p>\n<\/li>\n

    • \n

      A short video of the package and product, if required<\/p>\n<\/li>\n<\/ul>\n

      This information helps us verify the issue and coordinate with our delivery partner where necessary.<\/p>\n

      Once the issue has been verified, we may offer a replacement or another appropriate resolution.<\/p>\n

      4. WRONG OR MISSING ITEMS<\/h2>\n

      If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery<\/strong>.<\/p>\n

      After verification, we will arrange the appropriate replacement or resolution.<\/p>\n

      Please do not open or use an incorrectly delivered perfume before contacting us.<\/p>\n

      5. CHANGE OF MIND<\/h2>\n

      We do not accept returns simply because a customer has changed their mind, selected the wrong fragrance, or does not personally like the scent after opening or using the product.<\/p>\n

      Fragrance is highly subjective, and individual skin chemistry can affect how a perfume smells and performs. For this reason, personal preference is not considered a product defect.<\/p>\n

      6. EXCHANGE POLICY<\/h2>\n

      Exchanges may be offered only for eligible cases such as:<\/p>\n

        \n
      • \n

        Incorrect product received<\/p>\n<\/li>\n

      • \n

        Damaged product received<\/p>\n<\/li>\n

      • \n

        Verified manufacturing or product defect<\/p>\n<\/li>\n<\/ul>\n

        Exchanges are subject to product availability.<\/p>\n

        If the same product is unavailable, D\u2019LCT\u00c1NCE may offer an alternative resolution at its discretion.<\/p>\n

        7. REFUNDS<\/h2>\n

        Where a refund is approved, the refund amount and method will depend on the circumstances of the case and the original payment method.<\/p>\n

        Shipping or delivery charges may not be refundable unless the issue was caused by an error attributable to D\u2019LCT\u00c1NCE.<\/p>\n

        Refunds will only be processed after the relevant return or claim has been reviewed and approved.<\/p>\n

        8. RETURN SHIPPING<\/h2>\n

        If the return is approved because you received a wrong, damaged, or defective product, D\u2019LCT\u00c1NCE may arrange or cover the applicable return shipping cost, depending on the circumstances.<\/p>\n

        Returns sent without prior approval may not be accepted.<\/p>\n

        9. NON-RETURNABLE ITEMS<\/h2>\n

        The following are generally not eligible for return or refund:<\/p>\n

          \n
        • \n

          Opened or sprayed perfumes<\/p>\n<\/li>\n

        • \n

          Used products<\/p>\n<\/li>\n

        • \n

          Products damaged after delivery due to customer handling<\/p>\n<\/li>\n

        • \n

          Products without their original packaging where the packaging is required for verification<\/p>\n<\/li>\n

        • \n

          Orders returned because of a change of mind<\/p>\n<\/li>\n

        • \n

          Products rejected solely because the customer does not like the fragrance after trying it<\/p>\n<\/li>\n

        • \n

          Gift or promotional items that have been used or opened<\/p>\n<\/li>\n<\/ul>\n

          10. DELIVERY REFUSALS<\/h2>\n

          If an order is refused or returned because the customer is unavailable, provides an incorrect address or contact number, or otherwise prevents successful delivery, additional shipping or re-delivery charges may apply.<\/p>\n

          Repeated refusal of orders may also affect eligibility for future Cash on Delivery purchases.<\/p>\n

          11. HOW TO REQUEST A RETURN<\/h2>\n

          To request a return, contact D\u2019LCT\u00c1NCE within 48 hours of receiving your order<\/strong> through the contact details provided on our website.<\/p>\n

          Please include:<\/p>\n

            \n
          • \n

            Your order number<\/p>\n<\/li>\n

          • \n

            Full name<\/p>\n<\/li>\n

          • \n

            Contact number<\/p>\n<\/li>\n

          • \n

            Reason for the return<\/p>\n<\/li>\n

          • \n

            Clear photographs or videos where applicable<\/p>\n<\/li>\n<\/ul>\n

            Our team will review the request and inform you whether the return or replacement is approved.<\/p>\n

            Please do not send any product back before receiving confirmation from D\u2019LCT\u00c1NCE.<\/strong><\/p>\n

            12. PROCESSING TIME<\/h2>\n

            Once a return or refund request has been approved, processing time may vary depending on the nature of the issue, return shipment, product inspection, and payment method.<\/p>\n

            We will provide relevant updates throughout the process where necessary.<\/p>\n

            13. POLICY CHANGES<\/h2>\n

            D\u2019LCT\u00c1NCE reserves the right to update or modify this Refund & Returns Policy when necessary.<\/p>\n

            Any changes will be published on this page with an updated “Last Updated” date.<\/p>\n

            14. CONTACT US<\/h2>\n

            If you have questions regarding a return, exchange, damaged order, or refund, please contact D\u2019LCT\u00c1NCE using the contact information available on our website.<\/p>\n

            D\u2019LCT\u00c1NCE<\/strong>
            Pakistan<\/p>\n

            Customer Support:<\/strong>
            Please use the contact details provided on our website.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Last Updated: September 6, 2026 At D\u2019LCT\u00c1NCE, we take pride in the quality of our fragrances and carefully inspect every order before dispatch. Because perfumes are personal-use products, we maintain the following return and refund policy to ensure fairness for both our customers and our brand. 1. ELIGIBILITY FOR RETURNS We accept returns only in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":361,"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/361"}],"wp:attachment":[{"href":"https:\/\/dialectance.store\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}