Last Updated: September 6, 2026
At D’LCTÁNCE, we take pride in the quality of our fragrances and carefully inspect every order before dispatch. Because perfumes are personal-use products, we maintain the following return and refund policy to ensure fairness for both our customers and our brand.
1. ELIGIBILITY FOR RETURNS
We accept returns only in the following situations:
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You received a wrong product that was different from what you ordered.
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Your order arrived damaged or visibly defective.
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You received a product that is missing from your order.
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The product has a verified issue that occurred before or during delivery.
To be eligible for a return, you must contact us within 48 hours of receiving your order.
The product must remain unused and, where applicable, must be returned with its original packaging, box, and accessories.
2. PERFUME RETURNS
For hygiene, safety, and product-quality reasons, opened, sprayed, tested, or used perfumes are generally not eligible for return or exchange.
We strongly recommend checking your order and product packaging before opening or using the fragrance.
A change of mind, personal preference, or simply not liking the fragrance after trying it does not qualify for a return or refund.
3. DAMAGED ORDERS
If your order arrives damaged, please contact us within 48 hours of delivery.
For damaged packages, we may require:
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Clear photographs of the outer packaging
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Photographs of the damaged product
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Photographs of the shipping label
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A short video of the package and product, if required
This information helps us verify the issue and coordinate with our delivery partner where necessary.
Once the issue has been verified, we may offer a replacement or another appropriate resolution.
4. WRONG OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery.
After verification, we will arrange the appropriate replacement or resolution.
Please do not open or use an incorrectly delivered perfume before contacting us.
5. CHANGE OF MIND
We do not accept returns simply because a customer has changed their mind, selected the wrong fragrance, or does not personally like the scent after opening or using the product.
Fragrance is highly subjective, and individual skin chemistry can affect how a perfume smells and performs. For this reason, personal preference is not considered a product defect.
6. EXCHANGE POLICY
Exchanges may be offered only for eligible cases such as:
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Incorrect product received
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Damaged product received
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Verified manufacturing or product defect
Exchanges are subject to product availability.
If the same product is unavailable, D’LCTÁNCE may offer an alternative resolution at its discretion.
7. REFUNDS
Where a refund is approved, the refund amount and method will depend on the circumstances of the case and the original payment method.
Shipping or delivery charges may not be refundable unless the issue was caused by an error attributable to D’LCTÁNCE.
Refunds will only be processed after the relevant return or claim has been reviewed and approved.
8. RETURN SHIPPING
If the return is approved because you received a wrong, damaged, or defective product, D’LCTÁNCE may arrange or cover the applicable return shipping cost, depending on the circumstances.
Returns sent without prior approval may not be accepted.
9. NON-RETURNABLE ITEMS
The following are generally not eligible for return or refund:
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Opened or sprayed perfumes
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Used products
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Products damaged after delivery due to customer handling
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Products without their original packaging where the packaging is required for verification
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Orders returned because of a change of mind
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Products rejected solely because the customer does not like the fragrance after trying it
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Gift or promotional items that have been used or opened
10. DELIVERY REFUSALS
If an order is refused or returned because the customer is unavailable, provides an incorrect address or contact number, or otherwise prevents successful delivery, additional shipping or re-delivery charges may apply.
Repeated refusal of orders may also affect eligibility for future Cash on Delivery purchases.
11. HOW TO REQUEST A RETURN
To request a return, contact D’LCTÁNCE within 48 hours of receiving your order through the contact details provided on our website.
Please include:
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Your order number
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Full name
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Contact number
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Reason for the return
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Clear photographs or videos where applicable
Our team will review the request and inform you whether the return or replacement is approved.
Please do not send any product back before receiving confirmation from D’LCTÁNCE.
12. PROCESSING TIME
Once a return or refund request has been approved, processing time may vary depending on the nature of the issue, return shipment, product inspection, and payment method.
We will provide relevant updates throughout the process where necessary.
13. POLICY CHANGES
D’LCTÁNCE reserves the right to update or modify this Refund & Returns Policy when necessary.
Any changes will be published on this page with an updated “Last Updated” date.
14. CONTACT US
If you have questions regarding a return, exchange, damaged order, or refund, please contact D’LCTÁNCE using the contact information available on our website.
D’LCTÁNCE
Pakistan
Customer Support:
Please use the contact details provided on our website.